Shipping & Customer Care
Your experience means everything to us
At Luv and Lotus, your experience means everything to us. Each order is prepared with care, and our goal is to ensure it arrives beautifully and safely. Should you encounter any concerns, we invite you to contact us at luvandlotuscandle@gmail.com. A member of our team will respond within 24–48 business hours to assist you.
Shipping Information
- We are pleased to offer shipping within the United States at this time.
- All orders are carefully processed and shipped from our studio in Greenville, South Carolina within 3–5 business days (excluding large custom orders).
- Once on their way, most domestic shipments arrive within 2–4 business days, depending upon your location, however, deliveries to Alaska and Hawaii may require additional time.
- Please note, as each piece is unique and created with intention, we are unable to offer refunds at this time.
Need Help?
We’re here to make your experience exceptional.
Email us at luvandlotuscandle@gmail.com
Response within 24-48 hours